CONDITIONS OF PURCHASE, SALE AND DELIVERY

This document contains the conditions of sale and delivery that will regulate the terms and conditions under which TROCKNNER SpA sells its products to third parties, customers declare to know and accept the conditions indicated below:

1. Scope and validity

1.1 All deliveries of TROCKNNER Products will be subject to all the terms of these conditions of sale and delivery contained herein, unless specifically modified by means of a written agreement signed by both parties.

1.2 Any indication(s) entered by the client in a purchase order or any other document, will not be considered as a change in the conditions of sale and delivery indicated herein, unless they are expressly accepted by TROCKNNER in writing.

1.3 Both TROCKNNER and the Client have the capacity of merchants and, in such capacity, agree to these Conditions of Sale and Delivery.

2. Quotation

2.1 Requests for Products must be made in writing, duly received by TROCKNNER , and they must indicate the specific product(s), the quantity required, date and place of delivery.

2.2 TROCKNNER will send the Customer a price list for the line products or a written quotation specifying: the Products quoted, quantities, unit of sale, price per unit of sale and currency of sale. The Client will have a period of three (3) days to confirm his approval of TROCKNNER 's quote. Acceptance of a quote will be considered an irrevocable purchase order for all purposes. In the event that the Client does not accept the quote within the aforementioned period, it will automatically be without effect and, if the Products are required, the Client must request a new quote.

2.3 Any change or cancellation of a request or purchase order shall be subject to TROCKNNER 's written approval. The Client must compensate TROCKNNER , if it is verified, of all the costs and losses caused by the cancellation or change of his purchase order.

2.4 TROCKNNER reserves the right to invoice the Products ordered and manufactured according to the deadlines established by the Client, even if the dispatch of these has not materialized for reasons attributable to the client.

3. Price

3.1 The prices quoted are net, without taxes.

4. Payment

4.1 Payments will be made in cash, at least one (1) day prior to the delivery of the Products. Notwithstanding the foregoing, TROCKNNER may agree with the Client on different terms and methods of payment. In such a case, it will notify the Client of the agreed payment term once the administration and finance area has carried out a risk assessment. TROCKNNER reserves the right to modify credit terms and payment terms at its sole discretion.

4.2 In the event that the client does not comply with the payment during the established term, TROCKNNER may suspend without the right to claim, the shipments of products until the debt is settled.

4.3 The Customer shall not have the right to retain any part of the sale amount as a security measure for possible claims considered in other deliveries of TROCKNNER products. This retention will be considered a material breach of these conditions of sale.

4.3 In case of default or delay in the payment of an invoice, the amount owed will accrue the maximum interest that the law allows to stipulate for non-indexable money credit operations, from the date of its issuance and until the date of effective payment.

5. Buy

5.1 Production and processing equipment

    After the contract is signed, according to the contract requirements, we first conduct a joint review of the specific drawings of the construction plan. At the same time, according to the requirements of the contract period, our company's material department, procurement department, engineering department and engineering design department will coordinate and make timely adjustments.

    Technical disclosure, joint review of drawings takes 2 - 3 days; the acquisition and preparation of materials 4 - 10 days (Depends on the materials department according to the inventory of materials). According to the materials and equipment needed for the project, a list of purchased equipment will be prepared, and all procurement will be completed by the procurement department within 3 – 7 working days. Production department arranges production according to plan and completes all shipment plans within 65 - 90 days.

    5.2 Processing and installation drawing

      According to the construction period requirements stipulated in the contract. When each production department initially completes the following process, it must pass the inspection of each department. After the overall product is completed, it will be uniformly checked and accepted to ensure that all products are qualified to leave the factory, and the project schedule can be completed normally.

      5.3 Guarantee measures for the target construction period

      • Strengthen project management, implement the project construction method, the project manager is responsible for and be responsible for the unified process of production and installation. Organization, unified programming, to ensure the progress of the project.
      • Strengthen preparations before installation, arrange materials, machines and equipment to enter the site, set up temporary facilities, and classify piles of materials.
      • Release area to guarantee the start of work on the scheduled date.
      • Conscientiously implement comprehensive plan management, monitor project progress, adopt dynamic management methods, and stick to daily balance.
      • Optimize production factors, organize various professional teams and relevant departments (finance, materials, technology, comprehensive, security), through various means, fully mobilize the enthusiasm of the majority of production and installation personnel, improve work efficiency and labor productivity.
      • Invest in sufficient mechanical equipment to meet the needs of the installation.

      6. Safety and guarantee measures on site

      6.1. Safety Production Measures

      • Establish a security production leading group, and a special person is responsible for implementing the security production responsibility system to ensure the implementation of security measures.
      • Do a good job of security inspection. The on-site security officer and the person in charge of the facility will check once a day to find any concerns in time.
      • Strengthen safety awareness, establish the concept of safety first, all personnel entering the site must wear seat belts, site safety signs, and clear warning signs in dangerous areas.
      • A small number of types of work, such as mechanical and electrical work, have a certificate, and electricity for construction on the site is operated by a specialized electrician, strictly following procedures. During the installation, any other personnel can not waste time, to ensure the normal and continuous progress of the project and to ensure the realization of the goal in the construction period.

      6.2. Civilized installation measures on site

      • Stacking materials, finished products and establishing temporary circuits in strict accordance with the specifications, and will not be arbitrarily changed without review.
      • Strictly organize the installation according to the procedures, coordinate the internal and external relations and ensure the orderly and smooth progress of the project.
      • Raw materials and semi-finished products on site must be stacked neatly and clearly marked according to specifications, without occupying paths and work areas.
      • Safety signs, fire signs, and advertising signs must be visible.
      • Designate a special person to be responsible for on-site sanitation, and always keep the installation site flat and the roads and drainage unobstructed. With good lighting, sufficient water, permanent lights and barricades, trash transported in a timely manner, and the facility's pool is cleaned frequently to keep it tidy.
      • Adhere to saving water and electricity, do a good job of uniting and coordinating with construction units and cooperative units, and jointly complete installation and service tasks.

      7. After-sales service plan

      We are committed to providing the following quality assurance and assuming the corresponding legal responsibilities:

      7.1 The supplied equipment is brand new, complies with relevant national technical standards or industry standards, and is approved by relevant national departments. Continuously complete equipment with manufacturer's quality guarantee certificate (or certificate of conformity).

      • The equipment provided meets the technical requirements stipulated in the bidding documents and the signed contract.
      • Guarantee the satisfaction of all the content of the "After-sales Service Commitment".
      • Each support equipment and accessories are complete, packaged and unopened.
      • Ensure that the installation and commissioning are carried out strictly in accordance with the relevant national specifications, and the quality of all tender products conform to the requirements of the relevant national laws, regulations and regulations, the service life will be apply in accordance with relevant national regulations.
      • This warranty is valid within 60 days from the date of the offer, and if we win the offer, it will be valid until the equipment warranty expires.

      8. Commitment to after-sales service

      8.1 Service objectives

      Customers first, reputation first, high-quality and perfect after-sales service is an extension of our product value and an important guarantee for the interests of customers. The purpose of our company's service quality management system is to establish and continuously improve on the service quality management system, complete after-sales service quality assurance work for customers fairly, accurately and timely, and Establish a good, complete and sufficient service system for our company's customer service.

      8.2 Content and scope of the service

        In order to provide the owner with the most satisfactory service and achieve a win-win economic and social benefit situation, our company is committed to providing high-quality products in this tender, and in serious and responsible attitude towards customers, before send goods to users, the technicians will confirm that the equipment is in good condition. After any failure, send the goods to the user and formulate the following terms of service.

        • Our company is committed to providing technical training for the equipment provided by this project. Training content includes operation, repair and maintenance, and simple equipment troubleshooting.
        • Our company guarantees to provide the original manufacturer's quality assurance certificate and the manufacturer's supply certificate when delivering the products.
        • All products invested by our company provide door-to-door delivery, installation and debugging.
        • The bidding equipment warranty period is 1 year (including free software updates of the products), and the warranty period starts from the acceptance of the products day, life-long maintenance.
        • During the warranty period, we will provide free technical service and maintenance for various failures caused by defects in the equipment itself.
        • During the warranty period, if the parts are damaged due to design, manufacturing, transportation, installation and commissioning, replacement is free, if the parts are damaged due to user reasons, we will provide spare parts for a fee and we will replace them free of charge. Technical services include the provision of technical advice and support for on-site applications.
        • Periodically conduct follow-up investigations of supplied equipment to eliminate hidden dangers of premature equipment failure and ensure equipment safety.
        • Outside the warranty period, our company still maintains responsive service within the warranty period, free of maintenance fees, and carries out aftermarket. Our company specifies in the contract that the quality guarantee deposit is 5% of the total contract price, and the quality guarantee deposit within the contract is not violated.

        9. Commitment to regular inspection

        Our company offers 1 year free warranty for this project. For a better use of the project for bidding users. Taking the initiative to find and solve problems and consulting users for their opinions and suggestions about our products. During the warranty period, our company will go to the equipment use site for inspection or telephone consultation every quarter.

        Inspection content:

        • Discuss with relevant management personnel and listen to feedback on the use of the product
        • Detect problematic products and solve product problems.
        • Perform maintenance.
        • Listen to user opinions about products.
        • The after-sales service personnel arranged by our company to invest in this project must pass the bidder's examination and pass the after passing the pre-employment evaluation, our company will sign a confidentiality agreement with the personnel who have passed the examination and evaluation. of the bidder with the employment certificate issued by the bidder, and will require the staff not to disclose the content and nature of their work.

        10. Call Center Response Process

        • When there is a demand for technical support and after-sales service, the user will contact the full-time engineer of the customer service center, the technicians will give the corresponding answers and on-site processing according to the needs of the users.
        • Users can also directly contact the customer service manager of the customer service center headquarters for relevant technical support and after-sales service. For all support and service needs received by the customer service center, the customer service center will summarize the content and processing methods of the needs, and enter them into the service center's technical support knowledge base. to the client. The technical support and after-sales service response process is as follows: The technical support engineer team is available online 24 hours a day to answer technical questions from customers, for some technical problems from customers, if the telephone support service can not be completely solved, we will guide the workers of our company. Engineering technicians arrive on site within 48 – 72 hours to deal with failures and provide emergency strategies.
        Languages
        Customer Service
        Contact us